Robust Media Refund Policy

 

Our Commitment

At Robust Media, we're committed to the satisfaction of our customers. We understand that circumstances may arise where you might need to request a refund. Our refund policy is designed to be transparent, straightforward, and fair, ensuring that your experience with us remains positive, even if things don't go as planned.

Eligibility for a Refund

- Services: For service-based offerings, refunds are available under the following conditions:

    - The service has not been rendered or is deemed unsatisfactory due to faults in our delivery.

    - A cancellation request is made within 24 hours prior to the scheduled service date.

    - Services that are part of a subscription plan can be canceled, and a prorated refund will be provided for the unused portion of the service.

- Products: For product-based purchases, refunds are available if:

    - The item is returned within [24 hours] of the purchase date, in its original condition and packaging.

    - The product is defective or has been damaged in transit.

 

Process for Requesting a Refund

1. Contact Us: To initiate a refund request, please contact our customer support team on our website’s contact page. Provide your order number, purchase details, and a brief explanation of your reason for requesting a refund.

2. Review: Our team will review your refund request based on the criteria outlined above. This process typically takes 24 hours, during which we may contact you for further information.

3. Approval and Processing: If your refund request is approved, we will process your refund to the original method of payment within 24 hours. You will receive a confirmation email once the refund has been issued.

4. Exceptions: Please note that certain products or services may be non-refundable or subject to a restocking fee. These exceptions, if any, will be clearly communicated at the time of purchase.

 

Non-Refundable Circumstances

- Custom orders or personalized items that cannot be resold.

- Products returned beyond the specified return window or not in their original condition.

- Services completed to the satisfaction of the agreement but later disputed based on personal preference.

 

Contact Information

For any questions or concerns regarding our refund policy, or to initiate a refund request, please reach out to our customer support team. We're here to help ensure your satisfaction and address any issues you may encounter.

Email:   info@robust-media.org

Phone:  833-762-8787

Hours of Operation: Upon request